Frequently Asked Questions
Everything you need to know about your Bobo Choses shopping experience.
How long will it take to receive my order?
Orders are typically processed within 24-48 hours. Shipping times vary by location, but domestic deliveries usually arrive within 3-5 business days, while international shipping may take 7-10 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your materials sustainably sourced?
Yes, sustainability is at our core. A high percentage of our collections are made from organic cotton, recycled fabrics, and other eco-friendly materials produced locally in Spain and Portugal.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Klarna and Apple Pay depending on your shipping country.
How do I choose the right size for my child?
We provide a detailed size guide on every product page. Our garments generally have a relaxed fit, so if you are between sizes, we recommend sizing up for longer wear.